What is the final cleaning fee for?
As soon as you move out of your room we clean and prepare it for it’s next resident. Just like it was when you moved in!
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What is the booking fee/processing fee and why is it not included in the accommodation fee?
The booking fee/processing fee is calculated on the basis of the months to be booked and is due for each new booking and extension. The fee is charged at the time at which the workload is incurred.
read moreI have a technical problem in my room. Who can help me with this?
Bitte informiere uns über deinen mybase-Bereich. Unser Haustechniker kümmert sich schnellstmöglich darum.
read moreI have been locked out! What should I do?
If you have locked yourself out during the day, please contact our service team immediately. Outside our opening hours, you will unfortunately have to hire a locksmith at your own expense. Please clarify the costs in advance!
read moreI have lost my key! What should I do?
Ein Schlüsselverlust wird leider teuer! Daher unbedingt auf deinen Schlüssel aufpassen. Sollte es jedoch doch einmal passiert sein, so müssen wir leider aus Sicherheitsgründen einen kostenpflichtigen Schlosstausch (ca. EUR 245,–) vornehmen. Melde dich umgehend! Außerhalb unserer Öffnungszeiten sende bitte ein Email an emergency@viennabase.at. Nenne uns bitte deinen Namen, deine Viennabase inkl. Zimmernummer und eine Telefonnummer
read moreI would like to rent a parking lot. What should I do?
Wir verstehen, dass auch dein Auto gut untergebracht sein möchte! Daher stehen in der Viennabase19 und in der Viennabasedonau Parkplätze zur Verfügung. Wenn du an einem Parkplatz interessiert bist, dann wende dich einfach an deine Heimleitung. Wir prüfen gerne die Verfügbarkeit für dich.
read moreI would like to rent a music room. What should I do?
There are 14 music rooms available at Viennabase11. If you are interested in booking a music room simply contact directly your housing coordinator.
read moreMail: I ordered something online and now I’m expecting a package. What happens if I am not at home?
If you are expecting a package and you are not at home when it is delivered there is following option: The Austrian postal service can place the package in our post boxes in the foyer. The new A1 parcel station on the forecourt of Viennabase19 offers you the opportunity to store and collect orders and deliveries at any time, regardless of opening times.
read moreCan I smoke in the building?
Nein. Im gesamten Gebäude gilt aufgrund der installierten Rauchmelder und der vorherrschenden Brandschutzordnung Rauchverbot. Lediglich in ausgewiesenen Raucherzonen und im Außenbereich bei den Aschenbechern darf geraucht werden. Bitte beachte, dass ausgelöste Feueralarme dem Verursacher in Rechnung gestellt werden!
read moreWhen is the night´s rest at Viennabase?
The night rest in all Viennabases is from 10 pm to 6 am in the morning. During this time, we kindly ask all residents to stay quiet in the building and to show respect to other residents. Of course, you should also be considerate during the rest of the day. Playing loud music or instruments is generally not permitted in rooms or shared areas.
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