If you have any questions or concerns about your room, your next accommodation fee, or the modalities of moving in or out, then please take a look at our FAQs. There, you will find simple answers to the most frequent questions, and since it’s online, you can get your answer quickly, even at night or on weekends.

Available in person on the following days

Viennabase11 (Medwedweg 3, 1110 Wien)
Tuesdays 2-4 pm
Wednesdays 11 am – 1 pm

Viennabase19 (Gymnasiumstraße 85, 1190 Wien)
Mondays 9-11 am
Wednesdays 2-4 pm
Thursdays 9-11 am

Viennabase22 (Adelheid-Popp-Gasse 24, 1220 Wien)
Mondays 2-4 pm
Wednesdays 10-12 am

Viennabasedonau (Kaisermühlenstraße 14, 1220 Wien)
Tuesdays 10 am - 12 noon
Thurdays 12 noon - 2 pm

Please note that there is no front office service on the first and last working day of the month. Only move-ins and move-outs take place on these days.

You can reach our student service by phone Monday to Friday from 9 am - 12 noon .

You can contact us in writing via your mybase platform .

If you have any technical questions, please contact our technical team immediately - Send message - This way, your request can be dealt with quickly.

Here you can find all necessary downloads for your stay in our student dormitories:


Guidelines for acceptance


Home statute


Fire safety regulations

A1 Paket Station

A1 parcel station

Direct debit mandate