If you have any questions or concerns about your room, your next accommodation fee, or the modalities of moving in or out, then please take a look at our FAQs. There, you will find simple answers to the most frequent questions, and since it’s online, you can get your answer quickly, even at night or on weekends.

However, if you have any other concerns, we will be happy to help you personally. weiter.

Viennabase11 (Medwedweg 3, 1110 Wien)
Tuesdays 2-4 pm
Wednesdays 11 am – 1 pm

Viennabase19 (Gymnasiumstraße 85, 1190 Wien)
Mondays 9-11 am
Wednesdays 2-4 pm
Thursdays 9-11 am

Viennabase22 (Adelheid-Popp-Gasse 24, 1220 Wien)
Mondays 2-4 pm
Wednesdays 10-12 am

Viennabasedonau (Kaisermühlenstraße 14, 1220 Wien)
Tuesdays 9-11 am
Thursdays 1-3 pm

Please note that there is no front office service on the first and last working day of the month.

By phone you can reach our Student Service Monday till Thursday from 9am-12 noon and 1pm-4pm and Friday from 9am-12 noon or in person at your Viennabase.

You can also contact us in writing via your mybase-area .

If you have any technical questions, please contact our technical team immediately - Send message - This way, your request can be dealt with quickly.

Here you can find all necessary downloads for your stay in our student dormitories:


Guidelines for acceptance


Home statute


Fire safety regulations

A1 Paket Station

A1 parcel station

Direct debit mandate