Frequently asked questions

Please note that you must be a student to be able to apply for a regular home place. Apply here! Here you can find all information about the admission guidelines as well as our home statutes (part of the contract of use).

No, there is no age limit.

Under the heading “rooms and prices” you can find out what the facilities, sizes and prices of the rooms and apartments look like.

Please note that we cannot give any binding information about the availability of rooms by telephone, as this changes constantly (especially at the change of semester).

With your application comes an administrative effort for us which we have to offset once to cover our costs. The processing fee has to be payed as soon as you apply for a room and is not refundable.

This depends on the type of room and on the Viennabase. The overview of all room prices and sizes can be found under the heading „rooms and prices“.

In order to apply for a room following steps are necessary:

• Application/Registration via application form
• payment of the registration fee
• upload a copy of an ID (e.g. passport)
• upload a certificate of study - in case you do not have this certificate by now, a school leaver´s certificate is enough for the moment BUT you need to present a certificate of study before moving in)

To apply, simply fill in the application form with your details. We need this information for your contract of use. Once you have completed all the digital steps and we have a complete application from you, you will receive an offer from us as soon as a room becomes available for you.

The deposit is always 2 monthly accommodation fees. As such, this amount varies according to room and Viennabase.

After successful registration, we will send you an offer by e-mail. The response time depends on whether you have registered for the current or future semester. So please be patient. We haven't forgotten about you! :-)

Your individual offer will then contain all the important details such as the name of the accommodation, the category, the monthly accommodation fee, any other fees, the amount of the deposit, etc.

In order to accept the offer, you only need to transfer the deposit (2x the monthly accommodation fee) and the booking fee/processing fee (calculated from the contract duration) to our account within the specified period. The contract is then considered accepted.

Any questions? Then simply get in touch with us!

Of course! Something unforeseeable can always happen.

If you withdraw from the contract more than 60 days before the start of the contract, you will be refunded the deposit minus the booking fee/processing fee.

If you withdraw from the contract between 60 and 30 days before the start of the contract, Viennabase retains the booking fee/processing fee and a monthly accommodation fee. The remaining deposit will be refunded.

If you withdraw from the contract between 30 days and one day before the start of the contract, the entire deposit remains with Viennabase.

Your contract is always valid for a year. You can extend your contract each year as long as you study.

Yes, but only as a „guest stay” (other price possible) only if there isn’t a request from a student for the same room category.

Please always check your mails and spam-mails for possible messages from us.

The uniformly Euro-Payment Area includes the whole european union as well as the states of the EFTA Iceland, Liechtenstein, Norway and Switzerland plus Andorra, Monaco, San Marino and Vatican City.

Please pass the form „direct debit mandate“ which you filled out and already sent to us, to your bank so we can deduct the monthly rent from this account. You will get your „mandate reference“ per mail. Please send your message via your personal mybase platform.

Unfortunately we cannot deduct the monthly accommodation fee for the first month from your account because our bank doesn´t have a SEPA-agreement with your bank. If you can´t open an Austrian bank account before moving-in please pay the first rent directly to our account before moving-in. Once you moved in and opened an Austrian bank account please upload the account-data to your mybase platform under the headline “Send file” within your first month of living with us so we can deduct the rent from your account automatically from the second month on.

Please send an email to emergency@viennabase.at including following details:

• Type of emergency (add photos if possible)
• Your name
• Your Viennabase and room number
• Your phone number

Our technicians are maintaining the emergency email address from Monday to Thursday between 4:00 p.m. to 11:00 p.m., Friday 12:00 noon to 11:00 p.m. and Saturday + Sunday 9:00 a.m. to 11:00 p.m.

Please note, that only urgent emergencies that cannot wait until the next day will be processed. Lockouts (not a key loss) are not classified as urgent emergencies. Please call a qualified key service at your own expense in those cases.

Sure! Wishes change. Notify us of your move request via your mybase-platform. If available, we will send you a moving offer.

Only residents of Viennabase can take advantage of our base benefits.

I.e. if you have a valid contract with Viennabase – homes for students you can enjoy the base benefits. 

The best thing to do is to contact your housing coordinator directly or come by the service desk in your Viennabase during our opening hours. Here we can personally clarify all your concerns.

Our opening hours

Otherwise you can also reach us by phone at +43 1 369 54 90 or via your mybase platform.

The monthly accommodation fee is collected by direct debit. This means that the amount of money is automatically deducted from your account on the 5th of each month. Please ensure that there is enough money on your bank account at the beginning of each month in order to avoid any additional costs.

If we have not received a SEPA from you, please transfer the accommodation fee to our account on time by the 5th of the month.

Bank details:
UniCredit Group
IBAN: AT331100004444204400
BIC: BKAUATWW

You can easily apply for a contract extension for the next academic year through your mybase platform by sending us your declaration of consent (= your request for an extension and the sending of an offer) in writing by March 15 of the current academic year at the latest. This is usually not a problem at all, quite the opposite. We are happy if you would like to extend your contract! However, if you are in arrears with payments and/or you are no longer a student, an extension is unfortunately not possible.

Yes, in the bases (Viennabase19, Viennabase22, Viennabasedonau and Viennabase11) WiFi an LAN are available to you in every room. Please don´t use your own ACCESS-Points/Router/Switches as these can lead to disruptions in your internet connection.

If you have problems with the internet connection contact the internet provider directly via mail: support@viennabase.at include your name, room number, your contact details and a detailed description of your problem. Our Internet provider will then take care of your request immediately.

The following services are included in the user fee:

• Internet
• lighting
• heating
• water
• power
• cleaning of the shared areas
• customer service

You can find further information under point 5 in your contract.

Please inform us through your mybase platform so that no consequential damages result. Our house technician will take care of it as soon as possible.

The deposit is a standard security deposit to be paid directly at the time of booking. It is intended to ensure that monthly payments are made and other obligations under the contract are met (e.g. payment of damages caused by the resident). The deposit is always equals two times the monthly accommodation fee.

As soon as you move out of your room we clean and prepare it for it’s next resident. Just like it was when you moved in!

The booking fee/processing fee is calculated on the basis of the months to be booked and is due for each new booking and extension. The fee is charged at the time at which the workload is incurred.

Please inform us through your mybase platform. Our house technician will take care of it as soon as possible.

If you have locked yourself out during the day, please contact our service team immediately. Outside our opening hours, you will unfortunately have to hire a locksmith at your own expense. Please clarify the costs in advance!

Unfortunately, losing a key can be expensive! It is therefore essential to take care of your key. However, if it should happen, we unfortunately have to change the lock for security reasons (approx. EUR 200,--). Contact us immediately!

Außerhalb unserer Öffnungszeiten sende bitte ein Email an emergency@viennabase.at. Nenne uns bitte deinen Namen, deine Viennabase inkl. Zimmernummer und eine Telefonnummer unter der wir dich erreichen können.

We understand that your car also wants to be well housed! There are parking lots available at Viennabase19 and at Viennabasedonau. If you are interested in renting a parking lot please contact your housing coordinator.. We can check the availability for you.

There are 14 music rooms available at Viennabase11. If you are interested in booking a music room simply contact directly your housing coordinator.

If you are expecting a package and you are not at home when it is delivered there is following option: The Austrian postal service can place the package in our post boxes in the foyer. The new A1 parcel station on the forecourt of Viennabase19 offers you the opportunity to store and collect orders and deliveries at any time, regardless of opening times.

No. There is a complete ban on smoking in all areas of the building due to the smoke detectors and overarching fire protection regulations. You may only smoke in the designated smoking zones and outside by the ash trays.

Please note that triggered fire alarms will be charged to the originator!

The night rest in all Viennabases is from 10 pm to 6 am in the morning. During this time, we kindly ask all residents to stay quiet in the building and to show respect to other residents. Of course, you should also be considerate during the rest of the day. Playing loud music or instruments is generally not permitted in rooms or shared areas.

Of course, you can invite family and friends. However it is not possible for them to stay overnight or live with you for several days. There is a ban on overnight guests at all Viennabases.

No, renting to a third party person is prohibited and may result in immediate termination of contract.

You can always move in on the 1st working day (from 2 pm until 3:30 pm ) of the month in which you move in.

You are free to move in on the 1st working day of the month that you move in. Here’s an example for clarification: If you have a confirmed room from 1st October and this day is a Sunday, you can collect your key on the following day (Monday 2nd October) during the opening times for Viennabase administration. Unfortunately, no keys are given out on weekends.

However, if you are in arrears with payments or are no longer a student, an extension is unfortunately not possible. Unfortunately, no keys are issued at the weekend.

If you can't pick up the key yourself you can send someone else to pick it up for you. The person needs to bring an ID for the pick-up. However, please send us a message beforehand via your mybase platform with the name and confirmation that we may hand over the key.

It is always possible to move in on the first working day (from 2 pm) of the move-in month. Moving in before the start of the contract is only possible after consultation. (additional costs may be charged)

We need a photo ID from you when you move in. We have already received all other documents and information from you as part of the registration and application process. We do not need anything more from you here.

After you have taken over the keys, we will send you an inventory list. Please use this list to check your room/apartment for completeness and any defects. Should there be any discrepancies, please report them to us within 24 hours via your mybase platformFurthermore, you have to register at the registration office within 3 working days.

Of course we check all of our rooms on defects and damages before you move in. If, however, anything is broken, we kindly ask you to report this through your mybase platform . To be sure, take a photo of the defect. We will try to repair the damage as soon as possible

When you receive your key you will also receive a confirmed registration form. Within three days after the key pick-up you have to register your residence at the "Meldeamt". If you have more questions regarding the registration office or the registration itself click here.

Here are some things that might be helpful:

• dishes, cookware, cutlery, etc.
• bed linen, towels, pillow and blanket
• cleaning devices, ironing board, iron, etc.

If you terminate until the end of April, you can move out by the end of June or July. If you terminate until the end of November, you can move out by the end of February. Pease send us your cancellation request via your personal mybase platform.

When moving out you need to take all your things with you and make sure that the room is relatively clean. The move-out day is always the last day of the month. On that day you need to move out of your room by 9 am. Please stick to this deadline – if there’s a delay we have to charge you for it. The key may be placed in the key box in your Viennabase or may be handed over personally to your housing coordinator in your Viennabase.

Please do not forget to de-register from this address at the registration office. Please also change your postal address everywhere or submit a forwarding order.

No problem, you can borrow a luggage scale from the service desk in your Viennabase.

So nothing stands in the way of your way back home.

You will receive your deposit after moving out and your contract has ended. If damage has been found in your room/apartment, this may delay the repayment.  

Please log into your mybase-area and send us your bank details as well as the de-registration confirmation (from the registration office), so we can transfer the deposit back to you.  

Please note that the final cleaning fee gets deducted from your deposit according to your contract. Damages in the room caused by you will be deducted from your deposit. There shouldn´t be outstanding bills towards Viennabase.

The deposit will be transferred back to the account where we took your monthly accommodation fee from, after moving out. If you want to have the deposit transferred to another account please let us know the bank details (account holder, IBAN and BIC) via your mybase platform. Please note that you will have to pay any bank charges incurred for foreign transfers!