What are the rules, regulations and requirements at Viennabase?
Please note that you must be a student to be able to apply for a regular home place. Apply here! Here you can find all information about the admission guidelines as well as our home statutes (part of the contract of use).
Is there an age limit to be admitted to rent a room at Viennabase?
No, there is no age limit.
Where can I find further information about the different types of rooms?
Under the heading “rooms and prices” you can find out what the facilities, sizes and prices of the rooms and apartments look like.
Why do I have to pay a processing fee?
With your application comes an administrative effort for us which we have to offset once to cover our costs. The processing fee has to be payed as soon as you apply for a room.
How much does it cost to rent a room at one of our Viennabases?
This depends on the type of room and on the Viennabase. The overview of all room prices and sizes can be found under the heading „rooms and prices“.
I want to rent a room at Viennabase – how do I apply for it?
In order to apply for a room following steps are necessary:
- Application/Registration via application form
- payment of the registration fee
- upload a copy of an ID (e.g. passport)
- upload a certificate of study - in case you do not have this certificate by now, a school leaver´s certificate is enough for the moment BUT you need to present a certificate of study before moving in)
To apply, simply fill in the application form with your details. We need this information for your contract of use. Once you have completed all the digital steps and we have a complete application from you, you will receive a room confirmation and your contract of use by e-mail.
How much do I have to pay as a deposit?
The deposit is always the equivalent of 2 monthly installments. As such, this amount varies according to room and Viennabase.
How exactly does the booking process work?
After successful registration, we will send you an offer by e-mail. The response time depends on whether you have registered for the current or future semester. So please be patient. We haven't forgotten about you! :-)
Your individual offer will then contain all the important details such as the name of the accommodation, the category, the monthly accommodation fee, any other fees, the amount of the deposit, etc.
In order to accept the offer, you only need to transfer the deposit (2x the monthly accommodation fee) and the booking fee (calculated from the contract duration) to our account within the specified period. The contract is then considered accepted.
Any questions? Then simply get in touch with us!
What do I need to do if I have to cancel my contract before even moving in?
Of course! Something unforeseeable can always happen.
If you withdraw from the contract more than 60 days before the start of the contract, you will be refunded the deposit minus the booking fee.
If you withdraw from the contract between 60 and 30 days before the start of the contract, Viennabase retains the booking fee and a monthly accommodation fee. The remaining deposit will be refunded.
If you withdraw from the contract between 30 days and one day before the start of the contract, the entire deposit remains with Viennabase.
Do I have to apply again every year or is the contract unlimited?
Your contract is always valid for a year. You can extend your contract each year as long as you study.
Will rooms be allocated to non-students as well?
Yes, but only as a „guest stay” - which has other prices - and only if there isn’t a request from a student for the same room category.
I don´t hear from Viennabase, what shall I do?
Please always check your mails and spam-mails for possible messages from us.
What is the Single Euro Payment Area (SEPA)?
The uniformly Euro-Payment Area includes the whole european union as well as the states of the EFTA Iceland, Liechtenstein, Norway and Switzerland plus Andorra, Monaco, San Marino and Vatican City.
You have a bank account outside of Austria within the Single Euro Payment Area (SEPA)?
Please pass the form „direct debit mandate“ which you filled out and already sent to us, to your bank so we can deduct the monthly rent from this account. You will get your „mandate reference“ per mail. Please send your message via your personal mybase platform.
You don´t have an Austrian account and also not in the Single Euro Payment Area (SEPA)?
Unfortunately we cannot deduct the monthly accommodation fee for the first month from your account because our bank doesn´t have a SEPA-agreement with your bank. If you can´t open an Austrian bank account before moving-in please pay the first rent directly to our account before moving-in. Once you moved in and opened an Austrian bank account please upload the account-data to your mybase platform under the headline “Send file” within your first month of living with us so we can deduct the rent from your account automatically from the second month on.