14. September 2021 There is an emergency beyond our office hours? Please follow the instructions below!

Please send an email to emergency@viennabase.at including following details:

Our technicians are maintaining the emergency email address from Monday to Thursday between 4:00 p.m. to 11:00 p.m., Friday 12:00 noon to 11:00 p.m. and Saturday + Sunday 9:00 a.m. to 11:00 p.m.

Please note, that only urgent emergencies that cannot wait until the next day will be processed. Lockouts (not a key loss) are not classified as urgent emergencies. Please call a qualified key service at your own expense in those cases.

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