1 April 2020 What do I need to do if I have to cancel my contract before even moving in?

Of course! Something unforeseeable can always happen.

If you withdraw from the contract more than 60 days before the start of the contract, you will be refunded the deposit minus the booking fee/processing fee.

If you withdraw from the contract between 60 and 30 days before the start of the contract, Viennabase retains the booking fee/processing fee and a monthly accommodation fee. The remaining deposit will be refunded.

If you withdraw from the contract between 30 days and one day before the start of the contract, the entire deposit remains with Viennabase.

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Application

What are the rules, regulations and requirements at Viennabase?

Please note that you must be a student in order to apply for a regular dormitory place. Apply here! Here you can find all information about the admission guidelines and our dormitory statutes (part of the contract of use).

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There is an emergency beyond our office hours? Please follow the instructions below!

Please send an email to emergency@viennabase.at including the following details: The email address will be checked regularly by our in-house technicians Monday to Thursday from 16:00 - 23:00, Friday 12:00 - 23:00 and Saturday + Sunday from 09:00 - 23:00. Please note that only emergencies that cannot wait until the next working day will be processed. Locking out

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Is it possible to move to another room/base?

Sure! Wishes change. Notify us of your move request via your mybase-platform. If available, we will send you a moving offer.

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