1. April 2020 How and when will I receive my key?

You can always move in on the 1st working day (from 2 pm until 3:30 pm ) of the month in which you move in.

You are free to move in on the 1st working day of the month that you move in. Here’s an example for clarification: If you have a confirmed room from 1st October and this day is a Sunday, you can collect your key on the following day (Monday 2nd October) during the opening times for Viennabase administration. Unfortunately, no keys are given out on weekends.

However, if you are in arrears with payments or are no longer a student, an extension is unfortunately not possible. Unfortunately, no keys are issued at the weekend.

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What are the rules, regulations and requirements at Viennabase?

Beachte bitte, dass du ein/e StudentIn sein musst, um dich für einen regulären Heimplatz bewerben zu können. Bewirb dich hier! Hier findest du alle Infos zu den Aufnahmerichtlinien sowie unser Heimstatut (Bestandteil des Benützungsvertrags).

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There is an emergency beyond our office hours? Please follow the instructions below!

Bitte sende eine E-Mail an emergency@viennabase.at inkl. folgender Angaben: Die Emailadresse wird Montag bis Donnerstag von 16:00 – 23:00, Freitag 12:00 – 23:00 Uhr und Samstag + Sonntag von 09:00 – 23:00 Uhr regelmäßig von unseren Haustechnikern gecheckt. Bitte beachte, dass nur Notfälle, die nicht bis zum nächsten Werktag warten können, weiterbearbeitet werden. Das Aussperren

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Is it possible to move to another room/base?

Sure! Wishes change. Notify us of your move request via your mybase-platform. If available, we will send you a moving offer.

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