14. May 2020 Which account will my deposit be transferred back to?

The deposit will be transferred back to the account where we took your monthly accommodation fee from, after moving out. If you want to have the deposit transferred to another account please let us know the bank details (account holder, IBAN and BIC) via your mybase platform. Please note that you will have to pay any bank charges incurred for foreign transfers!

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What are the rules, regulations and requirements at Viennabase?

Please note that you must be a student in order to apply for a regular dormitory place. Apply here! Here you can find all information about the admission guidelines and our dormitory statutes (part of the contract of use).

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There is an emergency beyond our office hours? Please follow the instructions below!

Please send an email to emergency@viennabase.at including the following details: The email address will be checked regularly by our in-house technicians Monday to Thursday from 16:00 - 23:00, Friday 12:00 - 23:00 and Saturday + Sunday from 09:00 - 23:00. Please note that only emergencies that cannot wait until the next working day will be processed. Locking out

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Is it possible to move to another room/base?

Sure! Wishes change. Notify us of your move request via your mybase-platform. If available, we will send you a moving offer.

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All FAQ