{"id":2726,"date":"2021-09-14T12:10:57","date_gmt":"2021-09-14T10:10:57","guid":{"rendered":"https:\/\/viennabase.at\/?p=2726"},"modified":"2026-04-01T12:47:40","modified_gmt":"2026-04-01T10:47:40","slug":"du-hast-einen-notfall-auserhalb-unserer-telefonzeiten-dann-mach-bitte-folgendes","status":"publish","type":"post","link":"https:\/\/viennabase.at\/en\/du-hast-einen-notfall-auserhalb-unserer-telefonzeiten-dann-mach-bitte-folgendes\/","title":{"rendered":"There is a technical emergency beyond our office hours? Please follow the instructions below!"},"content":{"rendered":"<p>Please send an email to <a href=\"mailto:&#x65;&#x6d;&#x65;&#x72;&#x67;&#x65;&#x6e;&#x63;&#x79;&#x40;&#x76;&#x69;&#x65;&#x6e;&#x6e;&#x61;&#x62;&#x61;&#x73;&#x65;&#x2e;&#x61;&#x74;\">emergency@viennabase.at<\/a> including following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Type of emergency (add photos if possible)<\/strong><\/li>\n\n\n\n<li><strong>Your name<\/strong><\/li>\n\n\n\n<li><strong>Your Viennabase and room number<\/strong><\/li>\n\n\n\n<li><strong>Your phone number<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Our technicians are maintaining the emergency email address from Monday to Thursday between 4:00 p.m. to 11:00 p.m., Friday 12:00 noon to 11:00 p.m. and Saturday + Sunday 9:00 a.m. to 11:00 p.m.<\/p>\n\n\n\n<p>Please not that <strong>only urgent emergencies (e.g. pipe leaks, hot water outages, power outages in common areas, etc.)<\/strong>that cannot wait until the next working day will be handled.<\/p>\n\n\n\n<p>For all other issues, please submit a damage report via your mybase platform.<br>In case of other hazards or emergencies during nighttime hours, please contact the appropriate emergency services directly:<br>Fire brigade: <strong>122<\/strong><br>Police: <strong>133<\/strong><br>Ambulance: <strong>144<\/strong><\/p>\n\n\n\n<p>Lockouts <strong>are not considered emergencies.<\/strong><br>In such cases, please contact a certified locksmith at your own expense. Please ensure that no damage is caused to the lock or door, as this may result in additional costs.<\/p>\n\n\n\n<p>Alternatively, staying overnight with friends may be a more cost-effective option. Our office team will be happy to assist you and unlock your room during the next working day.<\/p>","protected":false},"excerpt":{"rendered":"<p>Bitte sende eine E-Mail an &#x65;&#x6d;&#x65;&#x72;&#x67;&#x65;&#x6e;&#x63;&#x79;&#x40;&#x76;&#x69;&#x65;&#x6e;&#x6e;&#x61;&#x62;&#x61;&#x73;&#x65;&#x2e;&#x61;&#x74; inkl. folgender Angaben: Die Emailadresse wird Montag bis Donnerstag von 16:00 \u2013 23:00, Freitag 12:00 \u2013 23:00 Uhr und Samstag + Sonntag von 09:00 \u2013 23:00 Uhr regelm\u00e4\u00dfig von unseren Haustechnikern gecheckt. Bitte beachte, dass nur dringende Notf\u00e4lle (z. B. Wasserrohrbruch, Warmwasserausfall, Stromausfall in Allgemeinfl\u00e4chen etc.), die nicht bis<\/p>","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2726","post","type-post","status-publish","format-standard","hentry","category-faq"],"_links":{"self":[{"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/posts\/2726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/comments?post=2726"}],"version-history":[{"count":7,"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/posts\/2726\/revisions"}],"predecessor-version":[{"id":5152,"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/posts\/2726\/revisions\/5152"}],"wp:attachment":[{"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/media?parent=2726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/categories?post=2726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/viennabase.at\/en\/wp-json\/wp\/v2\/tags?post=2726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}